CANCELLATION POLICIES ON ROOM RESERVATIONS
Guests can cancel their room reservations without any penalty or fees with two-week’s notice.
One note: our room rates and refunds are in Philippine pesos, so if you paid for your room with another currency, your refund may be for more (or for less) than you originally paid (depending on how the exchange rate has changed since you first booked).
If a guest doesn’t show up on the day of their reservation, cancels without two week’s notice, or shortens their stay, there will be no refund.
NOTE ON METRO MANILA LOCKDOWN
Land, domestic air, and domestic sea travel to and from Metro Manila is being suspended beginning March 15, 2020 through April 14, 2020 subject to the daily review of the inter-agency task force, according to President Duterte.
We will offer free rebooking for any guests affected by the interruption of domestic air travel from Manila to El Nido.
We will also honor our refund policy as stated above. Due to volume of cancellations though, it will take us time to process them all. Thank you for your patience!